- A person may die within the coming days and hours is recognised and communicated clearly, decisions about care are made in accordance with the person’s needs and wishes, and these are reviewed and revised regularly.
- Sensitive communication takes place between staff and the person who is reaching end of life and those important to them.
- The end of life patient, and those identified as important to them, are involved in decisions about treatment and care.
- The people important to the end of life patient are listened to and their needs are respected.
- Care is tailored to the individual and delivered with compassion – with an individual care plan in place.
The Leadership Alliance for the Care of Dying People (LACDP) has published a document focusing on improving people’s experience of end of life care.