Coronavirus (Covid-19) Advice and Support

Last Updated: 15 May 2020

(For the latest national coronavirus advice please visit

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Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for very limited purposes:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
  • travelling for work purposes, but only where you cannot work from home


These reasons above are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

Other staying at home guidance

There is separate advice about:

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What to do if you think you have coronavirus

Do NOT leave your home if you think you have coronavirus

You do not need to contact your GP if you think you have coronavirus. 

  • You can use the online 111 coronavirus service to get advice and find out what to do. Only call 111 if you cannot get help online, or cannot handle your symptoms at home. This approach will free up help for those who most need it.

Babies and children

  • Call 111 for advice if you're worried about a baby or child. If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999. Do not delay getting help if you're worried. Trust your instincts.

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Changes to seeing your GP

GP practices are taking actions to protect patients, staff and the wider community by introducing a new telephone triage system for GP appointments. For more information about speaking to your GP, click here.

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Opening hours of Minor Injuries Units and First Aid Units

Due to the coronavirus situation the NHS is redeploying key clinical staff to where they are most needed. This means we have reduced the opening hours of Minor Injuries Units (MIUs) and First Aid Units (FAUs) in Oxfordshire. Since March 23, the following measures have been introduced:

  • Minor Injury Units at community hospitals in AbingdonWitney and Townlands in Henley: These are operating reduced hours but remain open seven days a week, 10am to 6.30pm.
  • Bicester Community Hospital: The First Aid Unit and Out of Hours service will be closed during the week. It will be open from 8.30am to 11pm at weekends. Posters will be displayed on doors, for anyone turning up, signposting them to services at Witney and Abingdon hospitals.
  • Chipping Norton Health Centre: The First Aid unit – operated by South Central Ambulance Service is closed temporarily.
  • Wallingford Community Hospital: This unit is temporarily closed during the COVID-19 outbreak.

Getting help: If you need medical help please contact NHS111 first, via phone or the NHS111 website. They will triage your case and direct you to the most appropriate unit. People with injuries who have not called in advance will be seen and treated as necessary.  However, if the condition or injury is not urgent, staff will ask patients attend the following day with an appointment.

Please also note that in order to comply with social distancing policies, people are asked to attend units on their own if possible, or with one other person only if they require help or support.

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Volunteering in Oxfordshire – you can do your bit

 For more information visit the Oxfordshire County Council website which is packed full of information on how to volunteer and who with - see here

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Useful websites

National Advice

Local Advice


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