Cervical screening information update

Date: 19 November 2018

wall calendar

NHS England and Public Health England have issued information about an error in sending out a significant number of cervical screening letters to women when they were due. This service is delivered on behalf of the NHS by Capita, which has apologised for the error.

The investigation into these incidents has shown that reminder letters were not sent to 43,220 women.

Capita has also identified that 4,508 results letters were not printed and dispatched to patients between January and October 2018. Eight out of ten of these women had normal results.

However, 182 women had a result that required a follow-up test and 252 women needed an early repeat screening test. All of these women have now been contacted by Capita with information about the next steps for their care. Every woman’s case will be reviewed, but there is no current evidence that this incident has led to harm to the women involved and the priority now is to ensure that anyone affected is contacted and knows how to get checked if they are due a cervical screen or follow up treatment. If you have not received a letter in the next two weeks you have not been affected by this incident.

There is more information on the NHS website.

  • Summary:

    Information about cervical screening letters

  • Transformation:
  • Date:
    19 November 2018