What you said, what we did

Listening to people may not always result in the change some people would like. The information, views and experiences shared with OCCG can result in different outcomes. For example:

  • People may tell OCCG about how something should be changed to improve the experience for patients.  This then influences change.
  • People may tell OCCG how something should be changed to improve the experience for patients but for other reasons (such as clinical safety, financial or workforce constraints) this was not possible. 
  • People may tell OCCG something that confirms a plan or approach is right and should be continued with confidence.
  • People may tell OCCG something is not working or that it needs investigating. If so, OCCG reviews priorities to include this new area of work.

This page of the website includes examples of how OCCG has worked with patients, the public and others to illustrate these different types of outcomes over the past year. For previous years please see here.

Musculoskeletal Services

Description:

The CCG carried out a survey to seek patient experience of services with new provider; this survey will be repeated again in June 2019. 

What you said:

Whilst patient satisfaction levels were high at 70% rating their experience as average or above average with 30% classing it as excellent; a key theme identified was that administration was lacking and some respondents found it difficult making appointments. 

What we did:

The CCG and Healthshare were aware of issues with the administrative system in order to responsd to meet the enquiry demand and better meet patient booking needs. The following measures have been taken:

- HealthShare have commenced booking a first patient appointment and sending out an appointment letter to the patients directly following processing the referral (triage)

-HealthShare have automated certain administrative functions to increase staff allocation to answer and process call

- Additional staff have been employed to handle calls

- Plans are underway to make a Choose and Book process, available to all HealthShare patients, enabling patients to book online and match a preferred location, with a preferred date.

Documents:

A copy of the survey report is available here.

Older People's Strategy

Description:

Together OCCG and Oxfordshire County Council, on behalf of the Oxfordshire System, worked together to develop an oldler people's strategy. The work included joint public engagement throughout the summer of 2018, including a survey and outreach community work to meet and discuss with older people what matters most to them as they age. Following this the draft strategy was consulted upon. 

What you said:

Four key areas emerged from what you told us through the engagement:

  • Loneliness and isolation 
  • Keeping active and healthy 
  • Access to services 
  • Planning and lifestyle

What we did:

The new vision and priorities were co-produced with a wide range of people whose work and lives the strategy affects. This included; members of the public, service users, patients and their families, clinicians, local councillors, commissioning and service managers and third sector organisations,

This strategy aims to create a new image of what it is to become older, to create a new focus on prevention that helps people live well for longer. It will help to ensure that people can remain independent for as long as possible by having access to the right support at the right time.

Documents:

The engagement and consultation reports are available here.

Primary Care Decision Tool

Description:

The CCG embarked on developing a decision making tool for when an existing practice contract ends or when significant population growth is planned. This included discussions with a local patient participation group and two workshops to develop a process for Oxfordshire and Buckinghamshire to guide the CCGs’ decision-making.  The aim was to co-produce a decision-tree using various scenarios and possible options to guide the work.  Participants included members from Oxfordshire HOSC, representative for Witney Town Council, patient representatives, patient member of Oxfordshire Primary Care Commissioning Committee, Local Medical Committee, NHS England and Healthwatch.

What you said:

At the first workshop the various options available to the CCG were considered and scenarios were then discussed in small table groups with the intention of identifying the questions needing to be asked and the possible ordering to create a decision tree.

The output of these discussions was taken away and used to create a draft decision tree. A further workshop was organised to review this draft and to test the scenarios. Several changes were made to refine the decision tree. The complexity of the task was acknowledged and it was agreed that the decision tree would be re-drawn to incorporate the necessary changes.

What we did:

A decision tree produced through this work and used to inform future primary care provision in the county.

Documents:

The decision tree is available here.