Make a Complaint

GP Services

If you wish to complain about the service you have received from your GP practice you can: 

• Take your complaint to your GP practice. They will investigate your complaint and provide you with a response.

OR

• Take your complaint to NHS England and they will manage your complaint for you. Information on the NHS England complaints process and the information they will need to manage your complaint can be seen here https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/

Phone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Email: England.contactus@nhs.net (Please state: ‘For the attention of the complaints team’ in the subject line) 

Hospital Services 

To complain about the service you have received from a hospital you can:

• Either take your complaint direct to the appropriate hospital or send your complaint to usatOCCG, the commissioners of the service, and we will manage your complaint for you.
  • Community Hospital complaints
  • Oxford University Hospitals NHS Foundation Trust complaints, including:
    • The John Radcliffe Hosptial
    • The Churchill Hospital
    • The Nuffield Orthopaedic Centre
    • The Horton Hospital (Banbury)

OR

• You can also use the NHS Complaints Advocacy Service, a free independent advocacy service in Oxfordshire hosted by SEAP that helps individuals to make a complaint about any aspect of their NHS care or treatment.   This includes treatment in a private hospital or care home that is funded by the NHS.

Phone:  0300 343 5718
Email: oxfordshire@seap.org.uk

 

If you would like to discuss your best course of action please call patient services at OCCG and we will be happy to assist you.