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Making a complaint

If you wish to complain about the service you have received from your GP practice you can:

 

  • Take your complaint to your GP practice. They will investigate your complaint and provide you with a response.

OR

  • Take your complaint to NHS England, the body which commissions GP services. NHS England will then manage your complaint for you. They can be contacted at:

Phone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Email: England.contactus@nhs.net (Please state: ‘For the attention of the complaints team’ in the subject line)

 

To complain about the service you have received from a hospital you can:

 

  • Either take your complaint direct to the hospital or send your complaint to us at OCCG, the commissioners of the service, and we will manage your complaint for you.

OR

  • SEAP logo RGBYou can also use the NHS Complaints Advocacy Service, a free independent advocacy service in Oxfordshire hosted by SEAP that helps individuals to make a complaint about any aspect of their NHS care or treatment.   This includes treatment in a private hospital or care home that is funded by the NHS.

Phone:  0300 343 5718
Email: oxfordshire@seap.org.uk

 

If you would like to discuss your best course of action please call patient services at OCCG and we will be happy to assist you.

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