If you wish to complain about the service you have received from your GP practice you can:
- Take your complaint to your GP practice. They will investigate your complaint and provide you with a response.
- Take your complaint to NHS England, the body which commissions GP services. NHS England will then manage your complaint for you. They can be contacted at:
Phone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Email: England.firstname.lastname@example.org (Please state: ‘For the attention of the complaints team’ in the subject line)
To complain about the service you have received from a hospital you can:
- Either take your complaint direct to the hospital or send your complaint to us at OCCG, the commissioners of the service, and we will manage your complaint for you.
- You can also use the NHS Complaints Advocacy Service, a free independent advocacy service in Oxfordshire hosted by SEAP that helps individuals to make a complaint about any aspect of their NHS care or treatment. This includes treatment in a private hospital or care home that is funded by the NHS.
Phone: 0300 343 5718
If you would like to discuss your best course of action please call patient services at OCCG and we will be happy to assist you.